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The moment most people are not ready for. A customer on a hardship call says, “Honestly, everyone would be better off without me.” A colleague in a one-on-one says, “I don’t know why I bother anymore.” A client in a family law meeting says, “I can’t do this.” The person hearing it is a hardship...
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The Importance of Cultural Responsiveness Suicide prevention is now widely recognised as a shared responsibility that extends across workplaces, community organisations, schools, health services and social support systems. As more organisations invest in training their people to recognise and respond to suicidal distress, one lesson is becoming clear: a standard set of warning signs and...
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You can carry it. You just cannot carry all of it. The hardship advisor who takes a call with someone who is feeling suicidal, then answers the next call a few minutes later. The HR partner who delivers six redundancies before lunch. The family lawyer whose client cries in every meeting. They are good at...
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“Be more resilient” was never a plan. For a decade, resilience training was the default answer to workplace stress. Teach people to bounce back. Run a session on mindset. Hand out the wellbeing app. It made sense when the problem was framed as individual. It makes less sense now that the law frames it as...
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Nobody is trained for the moment someone cries in a meeting. A team member breaks down in a one-on-one meeting. A customer goes from calm to furious in a sentence. A colleague says, quietly, that they do not see the point anymore. Most people respond in one of three ways. They brush it off. They...
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Both are good. They are not the same thing. Mental Health First Aid has trained more than a million people globally and it does what it says: it teaches people to recognise the signs of mental health problems and guide someone towards help. CALM Conversations does something different. It trains people to hold the conversation...
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